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Terms and conditions

These terms and conditions (“Conditions”) explain how Ali Cann Physio (“I/Me/My”) provide physiotherapy services (as described below) to My clients (“You/Your”). Before You agree that I will provide these services to You, please read these Conditions. If You have any questions, please ask before booking an appointment with Me.

1. Appointments /What to expect at Your Appointment

1.1 You will be seen by Ali Cann, a specialist physiotherapist throughout Your treatment. 

1.1.1 You will be examined and treated in line with the Rules of Professional Conduct and Core Standards of Physiotherapy Practice as set out by the Chartered Society of Physiotherapy and Health and Care Professions Council.

1.2 Your first appointment will take up to 60 minutes long.

1.3 During Your appointment, Your specialist physiotherapist will provide a full examination of Your needs, which may include asking You questions about Your symptoms, any treatment You have received, tests You have undergone so far, and more specific questions about Your bladder, bowel, and sexual function.

1.3.1 These questions help Me to understand where problems may be coming from and help Me to decide how to target My treatment effectively.

1.3.2 Some topics are intimate and can be difficult to discuss. If You would prefer not to talk about something let Me know know. I will do My best to support You and to keep You safe should You be experiencing a challenging situation.

1.3.3 This may involve Me referring You to charities, other health professionals, the police or other supportive professionals should the need arise.

1.3.4 There may be a requirement to undress to be assessed in certain situations, in order to best carry out the treatment.

1.3.5 You may decline any treatment at any time without prejudice.  See the “Consent” section below for further information.

1.4 At the end of Your first appointment You will have developed a programme of recommended action with Me to address Your needs and requirements.

1.4.1 This may involve having more tests or further assessment or being referred to a further specialist medical professional for more help and will include how to begin Your physiotherapy.

1.5 After Your appointment, Your specialist physiotherapist will organise a follow-up appointment with You. This is likely to be a 30 or a 50-minute-long appointment, depending on how much there is to discuss. Between appointments You will have Your personalised programme to implement, and I will ask You to feed back on how You are getting along. You are not obliged to complete this programme but, if You do not, Your progress in achieving the desired outcomes may be slowed down.



2. Outcomes/Quality of Physiotherapy

2.1 I shall seek to enable You to achieve Your desired outcomes. I cannot guarantee specific results, however I will always advise You in Your best interests, with the information You have provided and using My clinical expertise to make suitable treatment recommendations. Recommendations will be made using My evidence-informed practice.

2.2 You have sole responsibility for acting on any recommendations or advice that I may give You. I have no liability for any loss incurred by You, whether financial or otherwise, following My provision of the Services, nor for any perceived failure by You, whether justified or otherwise, to achieve Your desired outcomes or goals.

2.3 I will provide the services using reasonable care and skill. Some conditions may take longer than others to treat and I will regularly reassess Your treatment plan.

2.4 I make every effort to help You to fully understand Your diagnosis, the recommended procedures, and any treatment that may be involved.

2.5 I welcome any queries on anything that You may be uncertain of, or if You simply require more information.


3. Early Termination

3.1 I may stop a session at any time and not continue it if I consider that You are not following My reasonable instructions. If this happens, You will still be liable (at My discretion) to pay the fee for that session.

3.2 Aggressive, abusive, or inappropriate behaviour will not be tolerated and will be reported to the Police.


4. Consent

4.1 I require that You make Me aware of any factors that could affect Your treatment or diagnosis. You are also required to provide informed consent to Your appointment and further treatment. You are also expected to respect the physiotherapist during the treatment sessions.

4.2 Intimate examination is a normal part of specialist pelvic health physiotherapy practice. During Your physiotherapy sessions, You will not necessarily be expected to undress nor display any of Your intimate areas to Your physiotherapist. If the situation occurs where You and Your physiotherapist agree that they will have a look at an area that is troubling You, for example if You have some redness or are concerned about infection, then Your physiotherapist will seek Your consent before this occurs. Your physiotherapist will only proceed if You both agree to do so.

4.3 If any audio or video recording is required as part of Your treatment Your physiotherapist will ask for additional permission. They will also ask for permission to send any appropriate reports or referrals to other relevant health professionals. This includes Your GP.


5. Confidentiality

5.1 I shall treat all personal information supplied by You as confidential. I shall not disclose such information to any third party without Your prior permission, except where required by law or where it might be necessary to protect You or someone else.

5.2 If Your GP or consultant requires information from Me to make clinical decisions about Your care, only information related to conditions discussed in your appointments will be released.


6. Costs and Payment

6.1 Appointments must be paid for at the time of booking, to ensure no appointment slots are lost.

6.2 Costs can be seen on the homepage of me website and booking site.

6.3 Prices for My services may change at any time. Such changes will not affect existing orders.

6.5 I do not accept payment via healthcare insurance.


7. Late appointments/Termination/Cancellation/Withdrawal

7.1 A legally binding contract will be in place between You and Me when I have accepted, and You have paid for Your appointment.

7.1.1 You are free to withdraw from Your appointment at any time without stating a reason, provided that 24 hours-notice is given for any booked appointments.

7.1.2 Appointments cancelled more than 24 hours ahead of the appointment will be fully refunded.

7.1.3 Failure to provide 24 hours-notice of a cancellation for any reason will incur a cancellation charge, which 50% of the cost of the appointment. This is because, with less than 24-hours-notice I am unlikely to fill that appointment slot again. Reminder emails and messages are also sent as a courtesy to prevent this.

7.2 If You are more than 15 minutes late for Your appointment, You will be fully charged, and it will be at the discretion of Your physiotherapist if they can still see you.  

7.3 On specific occasions, We may have to cancel a scheduled appointment. This may occur, for example, if I am off sick or unable to work. If Your therapist is unable to carry out Your appointment, You will be notified as soon as possible. If I have to cancel a scheduled appointment, I will book You another appointment as soon as reasonably possible.  No charge will be made to You for the session cancelled by Us.

7.4 I reserve the right to terminate My services at any time.

7.5 I reserve the right to amend these Conditions from time to time, however the terms which apply to You are those in force at the time You book and pay for Your appointment.


8. Referrals

When further treatment or tests are required, I may refer You onto another health professional or third party via a referral letter. It is then Your responsibility to arrange an appointment with these third parties. Once under their care You will be bound by their terms and conditions, and I undertake no liability with respect to that third party.


8.1 I hold the appropriate professional indemnity insurance, and as a  physiotherapist I am regulated by the Health and Care Professions Council and I am a member of the Chartered Society of Physiotherapy.

8.2 I have the appropriate Disclosure and Barring Service (DBS) Checks.


9. Limitation on Our Liability to You

9.1 If I breach these terms or are negligent, I am liable to You for foreseeable loss or damage that You suffer as a result. By ‘foreseeable’ I mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or You and I both knew that it might reasonably occur, as a result of something I did (or failed to do).

9.2 I am not liable to You for any loss or damage that was not foreseeable, any loss or damage not caused by My breach or negligence, or any business loss or damage.

9.3 Nothing in these terms excludes or limits My liability for any death or personal injury caused by My negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow Me to exclude or limit.

9.4 If You breach these terms and I take no action, I will still be entitled to use My rights and remedies in any other situation where You breach these terms.


10. Indemnity

You agree that You will indemnify Me against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by You.


11.  Variation

I may change any of these Conditions, including My costs, from time to time and in My sole discretion.


12.  Severance

If a Court or any other competent authority finds that any provision of this contract (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the other provisions of the contract will not be affected.


13.  Events outside Our control

I will not be liable to You as a result of any delay or failure to perform My obligations under this contract as a result of any event beyond My reasonable control.


14.  No Third-Party Rights

No one other than Me or You has any right to enforce any of these terms.


15. Data Protection

15.1 My Privacy Policy is available upon request and sent  you once appointment booked.

15.2 Your privacy and personal information are important to Me. Any personal information that You provide to Me will be dealt with in line with My Privacy Policy, which explains what personal information I collect from You, how and why I collect, store, use and share such information, Your rights in relation to Your personal information and how to contact Me and supervisory authorities if You have a query or complaint about the use of Your personal information.


16. How to Contact Me

You can contact Me by emailing


 20 September 2023.

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